5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the support that property managers want, but also often do not because of a lack of ongoing excellent control procedures.
Security guard companies are unlike any seller a property manager usually hires. If you hire a painter, you can see whether they do their tasks by looking at the walls. But when you hire a security guard business, how often can you see whether the guard organization is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your guards. In the majority of instances they likely are, but it is crucial to employ a method of verification and quality control to make sure that issues connected with the lack of doing these tasks do not begin to occur.
In this guide we will talk five (5) easy actions to improving your safety guard service and attaining what you imagine as your ideal key holding london.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they could begin working as security guards. If your condition is one of these states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that is being provided by your security provider and ask yourself does it look decent.
It is also your security guard firm performing history and drug screenings on all your guards until they send them to your property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent method to display whether the guard is a fantastic match for your house is to conduct a brief”interview” to get a feel for the guard and also to explain your expectations. This initial dialogue will tell you a good deal on what to expect from this guard and it gives you a chance to request another guard if you feel it is essential.
Evaluate Guard Training
Although most security guard companies have a very comprehensive orientation that introduces each guard to the business itself, in many cases the guard’s orientation to his delegated property is not quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your site specific training resembles:
• Does it occur at your premises?
• Who does the training?
• How long is each new officer educated?
• How long does the security firm double bank? (Double banking is the procedure for experiencing a seasoned guard working at the same time as the new guard.)
Determine the response to every one of the questions and be certain they match what you believe is sufficient. You should even think about sitting in on your safety guard company’s orientation and your site special training to acquire an understanding of what goes into preparing a guard to work at your premises.
Protect supervision is one of the more important factors of good security guard support. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel their work is not significant and they begin to find themselves as not as a region of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the 2 methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems
In case your guards must produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are on your premises. These monitoring systems allow the security guard business to track the time and log the activity of these guards while they are making rounds to several areas on your premises. Many Officer Tour Tracking Systems can generate reports which enable the safety guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in regularly with the safety guard provider provides a method of making certain each guard is safe and alert. Using guards check-in regularly together with the safety guard business, at least every 30 minutes, guards believe their safety is important and being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is happening with your safety while you aren’t there. During these inspections, be sure to ask your safety guards questions about their responsibilities and duties to make sure they know their tasks. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Remember, when selecting a security consultant be confident the consultant is not actually a security guard business. If so, your audit is guaranteed to turn up issues with your existing security guard business.